Frequently Asked Questions

Are your products genuine?

Yes, we only sell brand-new, genuine products with manufacturer warranty.

Do you deliver outside Nairobi?

Yes — we ship countrywide via verified couriers. See our delivery zones.

What payment methods do you accept?

We accept cash and FlexPay Lipa polepole on selected products.

Can I return an item?

Yes, within 7 days if the item is faulty, damaged in transit, or wrongly shipped. See return policy.

Do you offer warranty?

Yes, most products carry a 12-month warranty. See warranty terms.

Can I pay in installments?

Yes, selected products support FlexPay Lipa polepole. You pick up or receive the item after completing payment.